Support

We're here to help you get the most out of PaperChime.

Contact Us

For any questions, issues, or feedback, please reach out to our support team:

We aim to respond to all inquiries within 24 hours.

Common Topics

Account & Sign In

  • PaperChime supports Sign in with Apple and Google Sign-In.
  • If you're having trouble signing in, make sure you're using the same provider you originally signed up with.
  • To delete your account, go to Settings > Account > Delete Account in the app. This permanently removes all your data.

Audio Playback

  • PaperChime delivers daily AI/ML research summaries as short audio lessons.
  • Audio plays in the background and supports lock screen controls.
  • If audio isn't loading, check your internet connection and try restarting the app.

Topics & Personalization

  • You can change your subscribed topics at any time from Settings > Manage Topics.
  • PaperChime tailors your daily paper recommendations based on your selected topics.

Notifications

  • Configure your daily reminder time in Settings > Notification Schedule.
  • Make sure notifications are enabled for PaperChime in your device's system settings.

Report an Issue

You can report issues directly from the app by going to Settings > Report an Issue. This automatically includes helpful diagnostic information like your app version and device model.

Alternatively, email us at support@neuralchainai.com with a description of the problem and any relevant screenshots.

Privacy & Data

Your privacy is important to us. For details on how we handle your data, please review our Privacy Policy.

To request data deletion, you can delete your account from within the app or contact us at support@neuralchainai.com.